What's up Geeky Clean?
I'm taking some time to answer a lot of questions today about where I have been lately and what's going on with the business.
Let me start out by saying that I broke my business in December. I had so many orders between October and December, that I should have shut down my site. I really did think I could get them all out however, so I took the money that I had received and I bought supplies so I could keep up with the demand. That's really where I went wrong. I grossly overestimated how much product I needed, and spent too much money. It really didn't matter how many hours I was putting into it, I couldn't keep up. I had friends come in from all over the state (and even across state lines) to help me get as many orders as I could out the door. We did an amazing job all things considered, and got 300 orders out the door and on time. Right now I have 40 outstanding orders and I currently have no money to ship or refund. I spent every last cent expediting orders so they would make it on time for Christmas. It was a mistake, and it's totally my own fault. I never anticipated the sheer volume of people that would be demanding my products. I have been at an utter loss of what to do, and I really should have been communicating what's going on a lot better than I have been. Up until this point, I've had nothing to say and I don't feel like I can just tell people to "hold on a little longer, I'm waiting on a payday" or something. Using my own money is out of the question. Between my husband and I, we just don't have the extra cash and we're on a paycheck to paycheck status right now. I have not re-opened my website for business because I don't believe that taking more orders will solve the problem.
I'm happy and incredibly relieved to say I have a major wholesale order that I'm waiting to start as soon as a check arrives. I will be able to get everyone taken care of as soon as that order is done and I've been paid. I anticipate this money to be available within the next week to two weeks as of today.
If you would still like your soap:
Please email me at orders@geekyclean.com with the words "Send my order" for the subject line. In the email, please include the name you ordered it under and your paypal email. I will be sending along an extra bar with each order.
If you would like a refund:
Please email me at orders@geekyclean.com with the words "Refund" for the subject line. In the email, please include the name you ordered it under and your paypal email. This would also be the request to use if you are dissatisfied with a service. I want to do everything I can do to make amends with my current situation.
I will be emailing everyone a link to this blog, and if I don't receive a response, I will mail your order.
As for the future of Geeky Clean, I've found that online retail is really not for me, at least not at this magnitude. It's too much for 1 person to handle, and the customers suffer as a result of it. I will be moving the majority of my product over to Paizo Publishing to handle my online sales. Doctor Who of North America will be carrying my TARDIS soaps (yes, soaps, there is now a cheaper guest size police box) and of course ThinkGeek Geeky Clean's shop will still be open (not yet, soon) but only for a few of the specialty pieces. This will allow the ware house guys to do what they do best: get your soap to you as fast as humanly possible. This will also allow me to focus more time on doing what I do best, making new and exciting bath time goodies <3
This is me bearing my soul for all the internet to see. I will say that I have been avoiding outlets like Twitter and Facebook because I've had no idea what I would going to say...and call me a wimp, but there's some hurtful commentary out there..and I just didn't want to be torn apart on a daily basis. I will be keeping everyone updated as I get this ship turned around. Thanks guys, and have a weekend!
Jess
Let me start out by saying that I broke my business in December. I had so many orders between October and December, that I should have shut down my site. I really did think I could get them all out however, so I took the money that I had received and I bought supplies so I could keep up with the demand. That's really where I went wrong. I grossly overestimated how much product I needed, and spent too much money. It really didn't matter how many hours I was putting into it, I couldn't keep up. I had friends come in from all over the state (and even across state lines) to help me get as many orders as I could out the door. We did an amazing job all things considered, and got 300 orders out the door and on time. Right now I have 40 outstanding orders and I currently have no money to ship or refund. I spent every last cent expediting orders so they would make it on time for Christmas. It was a mistake, and it's totally my own fault. I never anticipated the sheer volume of people that would be demanding my products. I have been at an utter loss of what to do, and I really should have been communicating what's going on a lot better than I have been. Up until this point, I've had nothing to say and I don't feel like I can just tell people to "hold on a little longer, I'm waiting on a payday" or something. Using my own money is out of the question. Between my husband and I, we just don't have the extra cash and we're on a paycheck to paycheck status right now. I have not re-opened my website for business because I don't believe that taking more orders will solve the problem.
I'm happy and incredibly relieved to say I have a major wholesale order that I'm waiting to start as soon as a check arrives. I will be able to get everyone taken care of as soon as that order is done and I've been paid. I anticipate this money to be available within the next week to two weeks as of today.
If you would still like your soap:
Please email me at orders@geekyclean.com with the words "Send my order" for the subject line. In the email, please include the name you ordered it under and your paypal email. I will be sending along an extra bar with each order.
If you would like a refund:
Please email me at orders@geekyclean.com with the words "Refund" for the subject line. In the email, please include the name you ordered it under and your paypal email. This would also be the request to use if you are dissatisfied with a service. I want to do everything I can do to make amends with my current situation.
I will be emailing everyone a link to this blog, and if I don't receive a response, I will mail your order.
As for the future of Geeky Clean, I've found that online retail is really not for me, at least not at this magnitude. It's too much for 1 person to handle, and the customers suffer as a result of it. I will be moving the majority of my product over to Paizo Publishing to handle my online sales. Doctor Who of North America will be carrying my TARDIS soaps (yes, soaps, there is now a cheaper guest size police box) and of course ThinkGeek Geeky Clean's shop will still be open (not yet, soon) but only for a few of the specialty pieces. This will allow the ware house guys to do what they do best: get your soap to you as fast as humanly possible. This will also allow me to focus more time on doing what I do best, making new and exciting bath time goodies <3
This is me bearing my soul for all the internet to see. I will say that I have been avoiding outlets like Twitter and Facebook because I've had no idea what I would going to say...and call me a wimp, but there's some hurtful commentary out there..and I just didn't want to be torn apart on a daily basis. I will be keeping everyone updated as I get this ship turned around. Thanks guys, and have a weekend!
Jess
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